News Release - July 2010

PROPERTY MANAGEMENT...A MYSTERY TO CONDO OWNERS?

Recent Survey Shows That Local Condo Owners Have No Real Idea

What Their Management Company Does

A random survey of condominium owners in Oak Park and Forest Park has produced some revealing insights into how management companies are perceived by building occupants. The survey was conducted on the street over the past couple weeks by Jim Digre of Dowling Properties, a local management company, for the purpose of enhancing their customer relations and business development.

While none of the respondents were asked who their management company was, the answer to "What do you think are the responsibilities of a management company?" ran the gamut from keeping the building clean to handling disputes between neighbors. The survey also revealed the number one complaint to be a lack of communication and slow or no response from the property manager.

Now working with Dowling Properties, Digre has been a condominium developer and realtor in the Oak Park area for the past ten years. When asked about the survey, he stated "Having conducted a number of turnover meetings to new condo boards, I can say that the results came as no big surprise to me". He went on to explain that most condo owners like the idea of "no hassle" living so few of them want to serve on their association board and because of this, they know little of the responsibilities involved in the successful operation of the association.

Those brave souls who do step up and take the reins quickly come to realize that unless they are willing to take the job on a full-time basis, they are going to need professional help. However, the lack of knowledge about what it takes to run the association makes management company fees a point of contention when trying to get the annual budget approved by residents. "I don't think they do much for what they charge" was one of the survey responses Digre received.

"Over the next few months we plan on changing that perception; at least as far as our company is concerned" Digre said. He wasn't willing to share the details but went on to say that Dowling Properties will be establishing communication programs with their clients that demonstrates to all the residents, not just the board, the real value of their management company. We can only wait and see how that turns out but most people will probably agree that it's a worthy goal.

Established in 1989 and located at 400 Lathrop in River Forest, Dowling Properties, LLC is one of the oldest property management companies in the area, Dowling has been serving local condo association for over 20 years and is dedicated to having Happy, Satisfied Customers.

For more information about Dowling Properties and what they can do for your association please visit them on the web at http://www.dowlingproperties.com/ or call 708-771-0880.